You can create a free account on our website. We recommend that you become a member to track and return your previous orders.

Yes, you can create an order without having an account. For your orders created without an account, the cargo tracking number is sent to the e-mail address you entered while creating the order.

You can request a return by sending an e-mail to info@gugudesignbygulnur.com In the e-mail that will be sent to you, what you need to do will be explained to you in detail.

• The return period is 15 days from the date you receive the product.

• The products must be unused, undamaged, and unopened in packaging and bags.

• Products specially made for you cannot be returned or exchanged. In terms of health and hygiene, products such as Earrings, or products specified as non-refundable and non-exchangeable products during your order are not refundable or exchangeable.

• Used, worn, washed or damaged packaging products are not subject to return. In these cases, no refunds or exchanges will be made.

For returns or exchanges, shipping costs are the responsibility of the customer.

The return process is completed within 2-10 business days from the date we receive the returned product (if the product complies with the return conditions).

If you lose your receipt info@gugudesignbygulnur.com You can request your invoice by sending an e-mail message to

If the product/products you have purchased are available in stock, they are delivered to the cargo company within 1-3 working days. If the product is not in stock but is under production, its production is completed in our workshop within 3-5 working days and delivered to the cargo company. The stage of your product/products is sent to you in the form of an e-mail message as an information.

When your order is delivered to the cargo, you will receive a notification e-mail message, and then the notifications about the process will continue to come via sms and e-mail.

You can pay your orders with all bank cards or money transfer.